Stop 43 of 58 · about 10 minutes
How do you make sure nobody gets four emails in one week? The fastest way to lose a supporter is four emails in one week, each urgent to a different department.
Sample charity: the people and numbers in these screens are made up, so the picture shows the tool, not a result.
In the journey builder, open the menu and click Constraint Settings.
A volume constraint caps how many people enter a campaign, as a count or a percentage, per run, hour, day, week, month or year.
A contact strategy caps how often one person or household hears from you, on one channel or all of them. For example, once every two weeks.
Want a second pair of eyes? Tick Manual Approval Stop on a message step. The campaign pauses so you can check a sample, then approve or reject.
Bounces, unsubscribes and do-not-contact preferences are routed out first, on every path. Marketing templates carry their unsubscribe link automatically.
Answer: Percentage
Answer: Contact strategy
Volume caps how many enter. Contact strategy caps how often each person hears from you.
Protecting your supporters' attention is its own form of thank-you.
Learn Mission is a free course. You read a little, do it yourself, then answer one quick check. Orin, the assistant in Orbit, walks with you. Your progress stays in your browser.
It is stop 43 of 58. Open it in the course, or start from the beginning.
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