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Legacy motivations

Stop 51 of 58 · about 6 minutes

How do you talk about legacies to people who have pledged one, and to people who have not, without mixing them up? Legacy giving is slow and personal. This journey keeps pledgers in a gentle yearly loop and gives everyone else a path to the idea.

Legacy motivations: a Legacy pledgers split; pledgers go to a yearly loop with a Still legacy pledger? check, everyone else gets the work-focused emails and an engagement check before joining the loop.
Legacy motivations: a Legacy pledgers split; pledgers go to a yearly loop with a Still legacy pledger? check, everyone else gets the work-focused emails and an engagement check before joining the loop. Open full size

Sample charity: the people and numbers in these screens are made up, so the picture shows the tool, not a result.

The lesson

Legacy motivations starts from Active supporters and splits on Legacy pledgers:

  • Legacy (pledgers) get Legacy importance, then the Legacy recurring comms loop: Repeating annually, with a Still legacy pledger? split each year so someone who withdraws a pledge exits cleanly.
  • Everyone Else gets The great work we do, a week later Our work lives on, then after 5 days an Interaction Split, Engagement check: a click earns Legacy lives on, everyone else gets Impact report and then Guardians of our cause. Each path redirects into the yearly loop.

Unsubscribe and Bounced exit at each split.

How to use it. You need a legacy pledger flag on the Supporters table for the first split; if you don't record pledges yet, that is the data to start collecting. Write the pledger emails as thanks, never as asks. Once a year is enough. The non-pledger branch is where the legacy conversation starts, so keep its emails about the work, not the will.

Watch this stop · about a minute

Your turn, in Orbit

  1. Open Legacy motivations.
  2. Click the Legacy pledgers split. What field would decide it on your system?
  3. Follow the pledger branch to the yearly loop. Find the Still legacy pledger? check.
  4. Follow Everyone Else to the Engagement check and read the two outcomes.

Quick check

How often do legacy pledgers hear from this journey?
  • Every week
  • Every month
  • Once a year, with a check that they are still pledgers

Answer: Once a year, with a check that they are still pledgers

Need a hint?

The loop is called Repeating annually.

Why it matters

Legacy givers want to be remembered, not asked. A yearly loop with an exit check does exactly that.

Read on

Learn Mission is a free course. You read a little, do it yourself, then answer one quick check. Orin, the assistant in Orbit, walks with you. Your progress stays in your browser.

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